Shipping policy

Last updated: 12 August 2026

KOVARA currently ships Australia-wide only.

Shipping & Handling

A flat $10 AUD including GST shipping and handling charge applies to website orders unless otherwise stated at checkout.

Dispatch

We aim to dispatch stocked products within 1–2 business days after payment has been received and the order has been confirmed.

Orders placed on weekends or Victorian public holidays will be processed from the next business day.

Delivery Times

Delivery times vary depending on the destination and carrier.

Any delivery timeframe provided by KOVARA or a carrier is an estimate only. Delays may occur due to circumstances outside our reasonable control.

Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Incorrect Delivery Details

Customers are responsible for providing accurate delivery information when placing an order.

If an order cannot be delivered due to incorrect or incomplete information supplied by the customer, additional shipping charges may apply to resend the order.

Damaged or Missing Deliveries

If your order arrives damaged or you believe products are missing, please contact sales@kovaratrading.com as soon as reasonably possible and provide your order number and relevant photographs where appropriate.